Frequently Asked Questions
General Community Questions
What are your office hours?
Our leasing office is open Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 5:00 PM. We are closed on Sundays. Contact our team to schedule a tour or learn more about our apartments in Humble, TX.
Is the community pet friendly?
Yes! We are a pet-friendly apartment community in Humble, TX, welcoming residents and their furry family members.
What types of floor plans do you offer?
We offer spacious 1-bedroom, 2-bedroom, and 3-bedroom apartment homes designed to fit a variety of lifestyles and housing needs.
Where are you located?
Our community is conveniently located at 9393 FM 1960 Bypass Road West, Humble, TX 77338, near Deerbrook Mall, major employers, shopping, dining, and George Bush Intercontinental Airport (IAH).
What makes your community unique?
Our community offers a prime location near George Bush Intercontinental Airport (IAH), making it an excellent choice for airport employees, commuters, and residents seeking convenient access to Houston, Humble, and surrounding areas.
Do you offer furnished units?
No, we currently offer unfurnished apartment homes.
Is smoking permitted on the property?
No. Our community is a smoke-free environment.
Leasing & Application Process
How do I schedule a tour?
What documents are required to apply?
Applicants must provide a valid government-issued photo ID and proof of income during the application process.
What are the income or credit requirements?
Applicants should have a household income of at least 2.5 times the monthly rent. Additional credit and rental history requirements may apply.
How do I apply?
Applications can be completed conveniently through our online leasing portal.
Is renters insurance required?
Yes. Renters insurance is required for all residents.
How long does the approval process take?
Most applications are reviewed and approved within 48 hours, depending on verification and screening requirements.
Do you offer short-term leases?
Yes. Short-term lease options may be available based on current availability.
Do you run background and credit checks?
Yes. We conduct standard credit, criminal, and rental history screenings on all applicants.
Pricing, Fees & Deposits
How much is the security deposit?
Security deposits are based on credit qualifications. Standard deposits typically include:
1 Bedroom: $150
2 Bedroom: $250
3 Bedroom: $350
Which utilities are included in rent?
Utilities are billed separately and are not included in the monthly rent.
What utilities am I responsible for?
Residents are responsible for water, sewer, trash, and electric service.
When is rent due and what payment methods are accepted?
Rent is due on the 1st of each month and can be paid conveniently through our online resident portal.
Move-In & Lease Terms
What lease terms do you offer?
We offer flexible lease terms ranging from 3 to 14 months based on apartment availability.
What is required on move-in day?
Residents must provide proof of renters insurance, verification of electric service setup, and complete all required lease documentation prior to move-in.
Do you allow subletting or lease transfers?
Subletting is not permitted. However, onsite apartment transfers may be available subject to management approval.
What is your move-out policy?
A written 60-day notice to vacate is required prior to move-out.
Amenities & Lifestyle
What amenities do you offer?
Residents enjoy a variety of community amenities, including:
Fitness center
Business center
Resort-style swimming pools
Picnic and grilling areas
Playground
Pet park
Resident package lockers
Are amenities open 24/7?
The fitness center is available 24 hours a day for resident use. Other amenities operate during designated community hours.
Can residents reserve amenity spaces for private events?
No, amenity areas are not currently available for private reservations.
Is Wi-Fi available in common areas?
Yes, Wi-Fi is available in select common areas for resident convenience.
Do you offer a guest suite for visitors?
No, guest suites are not currently available.
Is parking available onsite?
Yes. Convenient onsite parking is available for residents and guests.
Do you offer EV charging stations?
No, EV charging stations are not currently available.
Is bike storage available?
No dedicated bike storage is offered at this time.
How does package delivery work?
Residents enjoy secure package delivery through our onsite package locker system.
Are there resident events or community activities?
Yes. We regularly host resident events and community activities throughout the year.
Guest Information
Is guest parking available?
Yes. Guest parking is available for visitors.
How do guests access the property?
Residents are responsible for providing guest access to visitors.
Accessibility
Is the building accessible for individuals with disabilities?
Yes. Our community offers accessibility features designed to accommodate residents and visitors with disabilities.
Are amenities and common areas accessible?
Yes. Community amenities and common areas are designed to be accessible.
Do you offer accessible parking spaces?
Yes. Accessible parking spaces are available throughout the community.
Pet Policy
Do you allow pets?
Yes. We proudly offer pet-friendly apartments in Humble, TX.
Are there any breed restrictions?
Yes. Breed restrictions apply. Please contact the leasing office for details.
How many pets are allowed per apartment?
Up to two pets are allowed per apartment home.
Are service animals permitted?
Yes. Service animals are accommodated in accordance with Fair Housing guidelines.
Do you have pet amenities?
Yes. Residents have access to our onsite pet park.
Is there a pet deposit or pet rent?
Yes. Pet fees, deposits, and monthly pet rent apply. Please contact our leasing office for current pet policy details.
Neighborhood
What neighborhood is the property located in?
Our community is conveniently located near Downtown Humble, Deerbrook Estates, Kenswick, and the Townsen area, providing easy access to shopping, dining, schools, and major employers.
What shops, restaurants, and grocery stores are nearby?
Residents enjoy living near some of Humble's most popular shopping and dining destinations, including:
Deerbrook Mall
Target
Best Buy
Ross
Marshalls
TJ Maxx
Home Depot
Lowe's
Academy Sports + Outdoors
Nearby grocery stores include:
Kroger
Walmart Supercenter
Sam's Club
ALDI
What schools is the property zoned to?
The community is zoned to:
Jones Elementary School
Jones Middle School
Nimitz High School
What universities are close by?
Nearby higher education opportunities include Lone Star College-Kingwood, located just a short drive away.
How close is the nearest public transit stop?
The nearest public transit stop is approximately 2 to 3 miles east of the community.
Resident Resources
How do I pay my rent?
Rent payments can be made securely through the online resident portal.
How do I renew my lease?
Lease renewals can be completed online through the resident portal.
How do I submit a maintenance request?
Maintenance requests can be submitted quickly and conveniently online through the resident portal.
Is there an online portal for residents?
Yes. Residents have access to an online portal for rent payments, maintenance requests, lease documents, and account management.
Do residents get partner perks or discounts?
Yes. Residents may enjoy exclusive partner discounts and special resident benefits.
Do you offer any services for remote workers?
While dedicated coworking spaces are not available, residents have access to online resident services and convenient community amenities.